Privacy Policy

Introduction

rc777 is committed to safeguarding the privacy and personal data of every player who uses our online casino and sports betting platform. This Privacy Policy outlines in clear terms what information we collect, how we use it, who we share it with, and what rights you hold as a user based in Bangladesh.

By accessing and using rc777, you agree to the data practices described in this policy. If you do not agree with any part of this Privacy Policy, we ask that you discontinue use of the platform and contact our support team with any concerns. This policy applies to all users, whether you are a registered account holder, a visitor browsing our site, or a person who contacts us through any channel.

Information We Collect

When you create an account with rc777 or interact with our platform, we may collect the following categories of personal information in order to provide you with a safe, compliant, and enjoyable gaming experience:

• Identity information: full name, date of birth, national ID or passport details (required for account verification and age confirmation — players must be 21 or above).
• Contact information: email address, phone number, and city of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Financial information: bKash wallet number, Nagad account, Rocket number, Dutch-Bangla Bank or other Bangladeshi bank account details used for deposits and withdrawals. We do not store full bank credentials.
• Technical information: IP address, browser type, device model, operating system, session timestamps, and geolocation data used for fraud prevention and platform security.
• Behavioural information: gaming activity, bet history, session duration, and responsible gaming preferences such as deposit limits or self-exclusion settings you have applied.

We collect only the information that is necessary and proportionate to deliver our services. We do not collect sensitive personal information such as racial or ethnic origin, religious beliefs, or health data, except where specifically required by applicable regulations.

How We Use Your Information

The personal information rc777 collects is used exclusively for legitimate platform operations and to create a better experience for every player. Specifically, we use your data to:

• Verify your identity and confirm you meet the minimum age requirement of 21 years old, in line with responsible gaming principles.
• Process your deposits and withdrawals securely via bKash, Nagad, Rocket, and supported Bangladeshi banking channels.
• Maintain the security of your account, detect fraudulent or suspicious activity, and prevent unauthorized access.
• Send you transactional notifications such as deposit confirmations, withdrawal updates, and important account alerts via your registered contact details.
• Comply with applicable laws and regulatory obligations, including anti-money laundering (AML) requirements and responsible gaming mandates.

We do not use your data for unsolicited advertising campaigns or share it with marketing agencies. Where you have opted into promotional communications, you may withdraw that consent at any time by contacting our support team at [email protected].

Cookies and Tracking Technologies

rc777 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and improve the performance of our platform. Cookies are small text files stored on your device that help us recognize you when you return and maintain your session while you play.

We use the following types of cookies: essential session cookies (required for account login and security), analytics cookies (to understand how players interact with different parts of the site), and preference cookies (to remember your language and display settings). We do not use advertising cookies or cross-site tracking pixels.

Data Sharing and Disclosure

rc777 does not sell your personal data. We share your information only in the following limited circumstances, and only to the extent necessary to fulfil the stated purpose:

• Payment processors and financial service providers (such as bKash, Nagad, Rocket, and partner banking institutions) who process your transactions on our behalf under strict confidentiality obligations.
• Identity verification and KYC service providers who assist us in confirming player identities and age as required by our responsible gaming obligations.
• Regulatory or law enforcement authorities where we are legally obligated to disclose information, such as in response to a valid court order or AML investigation.

We require all third parties who receive your data to maintain appropriate security standards and to use your information solely for the purpose for which it was shared. We never share data beyond what is strictly necessary.

Data Security

rc777 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, or destruction. These include SSL/TLS encryption for all data transmitted between your device and our servers, firewalled databases accessible only to authorised internal systems, and regular security audits to identify and remediate vulnerabilities.

While we invest heavily in security infrastructure, no method of data transmission over the internet or electronic storage is entirely free from risk. We encourage you to use a strong, unique password for your rc777 account and to log out after every session, particularly when using shared or public devices.

Data Retention

We retain your personal data for as long as your account remains active or as long as is necessary to provide you with our services. After account closure, we may continue to hold certain information for a period required by applicable regulatory or legal obligations — for example, financial transaction records may be retained for audit and AML compliance purposes.

Where data is no longer required for any operational, legal, or regulatory purpose, we will securely delete or anonymise it so that it can no longer be linked back to you as an individual. You may request early deletion of your data by contacting our support team, subject to any overriding legal retention requirements.

Your Rights as a User

rc777 respects your right to control your personal data. As a user of our platform, you have the following rights with respect to the information we hold about you:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right of rectification: if you believe any data we hold is inaccurate or incomplete, you have the right to request a correction.
• Right to erasure: subject to legal retention obligations, you may request that we delete your personal data when it is no longer necessary for the purposes it was collected.
• Right to object: you may object to the processing of your data where we are relying on legitimate interests as the legal basis, including profiling based on those interests.
• Right to withdraw consent: where our processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact us at [email protected]. We will respond to all legitimate requests within a reasonable timeframe. We may need to verify your identity before processing your request to ensure the security of your account.

Payment and Financial Data

When you make a deposit or request a withdrawal on rc777, your payment details are handled with the highest level of care. Transactions processed via bKash, Nagad, Rocket, Upay, or Bangladeshi bank transfers are encrypted end-to-end and are handled by our certified payment partners. rc777 does not store full card numbers, mobile banking PINs, or online banking passwords.

Transaction histories are retained for audit and dispute resolution purposes and may be shared with relevant authorities if required by law. If you believe there has been an unauthorised transaction on your account, contact our support team immediately at [email protected].

Third-Party Links and Services

The rc777 platform may contain references to third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming. Each of these providers operates under its own terms of service and privacy policy. rc777 is not responsible for the data practices of third-party game studios, and we encourage you to review their policies independently. We do not link to external websites outside our own domain.

Changes to This Privacy Policy

rc777 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our operations, legal obligations, or regulatory requirements. When we make significant changes, we will notify registered users via their registered email address or through a prominent notice on the platform prior to the change taking effect.

Your continued use of the rc777 platform after any such changes constitutes your acceptance of the updated Privacy Policy. We recommend reviewing this page periodically to stay informed about how we protect your information. The date at the top of this page indicates when the policy was last reviewed.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way rc777 handles your personal data, our support team is available to assist you. We are committed to addressing all privacy-related queries in a timely and transparent manner.